Delivery estimates and special requirements

Transit estimates begin at dispatch, rather than when an order is placed. Processing and transit are separate. Delivery can be affected by customs clearance, carrier operations, holidays and destination conditions. Estimates do not guarantee arrival on a particular date, and do not override a delivery commitment we expressly accept or your legal rights.

Free standard delivery does not include an appointment, a specific delivery day or a timed delivery window.

If you need FedEx, another specific carrier, delivery by a deadline or an appointment, contact us before ordering. We will check availability for your address and confirm in writing whether we can accept the requirement, including any additional cost. A request in an order note is not confirmation that we have accepted it. We will obtain your agreement before adding a paid service.

Address details and delivery cooperation

Please provide a complete, accurate delivery address and contact details. Let us know promptly about any errors, and reasonably cooperate with delivery or customs arrangements. Address changes after dispatch depend on the carrier’s available options and may not be possible.

An attempted-delivery tracking entry alone does not establish responsibility for a failed delivery. We will review the available information with you and the carrier.

After two documented unsuccessful delivery attempts, or notification from the carrier that delivery cannot be completed, we will review the circumstances, notify you and explain the available options. Carrier procedures vary; this does not promise a fixed number of attempts.

Any redelivery charge must be an actual, reasonable cost caused by a recipient issue, permitted by law, and explained and agreed with you before it is incurred. We will not pass on costs caused by our own or the carrier’s error.

Unmet delivery requirements and cancellations

If we cannot accept a requested delivery requirement, we will tell you. Before dispatch, we will discuss available alternatives. If no workable arrangement is agreed, you may request cancellation, or we may cancel before dispatch where the law permits. We will notify you of any cancellation and refund all amounts paid for the canceled order. A new request does not change an existing accepted commitment unless we both agree.

After dispatch, please contact us so we can coordinate with the carrier. Any cancellation, return or refund will be assessed against the commitments accepted for your order, our applicable Returns & Refunds policy and the law. Where we cannot reasonably confirm that a requested deadline or special delivery arrangement can be met, we may decline to arrange a replacement shipment or redelivery, subject to our existing contractual obligations and applicable law.

If we cannot meet an applicable shipping deadline, we will provide any legally required notice, option to consent to a delay, or cancellation and refund. Nothing in this policy limits mandatory consumer rights.